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THOMPSON ASSET
MANAGEMENT

HANDBOOK

 


-001
OUR MANIFESTO

OUR DREAM SERVICE LEVELS

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000
RESPONSIBILITY MAP

WHAT DO WE NEED TO DO AND WHO HAS TO DO IT?


001
NEW LANDLORD | NEW PROPERTY

NEW LANDLORD SIGN UP | ADOPTED RESIDENTS
EXISTING LANDLORD PURCHASES NEW PROPERTY

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002
ADVERTISING & SCREENING

LISTING A PROPERTY | MEDIA CAPTURE & MANAGEMENT
SHOWINGS | REFERENCE CHECKS | APPROVALS

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003
MOVING IN

COLLECTION | KEY EXCHANGE | WELCOME MESSAGES
STARTING THE MACHINE

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004
LEASE END, LEASE RENEWALS, UNIT SWAPS

END OF LEASE OBLIGATIONS | WHERE WE GO FROM HERE

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005
MAINTENANCE & SUPPORT

INBOUND INQUIRIES | PROBLEM RESOLUTION
HANDYMAN DISPATCH | RESIDENT FOLLOW UP 

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006
POLICIES & NOTICES

NEW LANDLORD SIGN UP | ADOPTED RESIDENTS
EXISTING LANDLORD PURCHASES NEW PROPERTY

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007
EXIT LANDLORD | EXIT PROPERTY

ENDING OUR RELATIONSHIP WITH A LANDLORD &/OR THEIR ASSETS

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008
PROPERTY MANAGEMENT CALENDAR

WHEN | WHERE

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009
BRANDING GUIDELINES & SALES MATERIALS

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LAST UPDATED NOVEMBER 8 | 2021
 


010
OUR MISSION & CORE VALUES

WHY | WHO | WHAT

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011
ARCHIVE

OLD TREASURES

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© 2022 by Thompson Asset Management LTD.

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